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Support

We're here to help.

Write to support@emlbot.com and a person on the team answers, usually within one to two business days. The quickest fixes are below.

Email support

Something not working in the console, the API, MCP or a plugin? Tell us and we'll take it from there.

support@emlbot.com

What to include

Your workspace name, the bot's handle, the request id from the error if there is one, roughly when it happened, and what you expected instead. Never send an API key.

Common questions

Fix it in a minute.

My bot gets 401 Unauthorized.

The request has no key, or the key was revoked. Send it as Authorization: Bearer <key>. A person can check the key's status, or mint a new one, in the console under Keys. Every error and what to do about it is in Errors and limits.

My bot gets 403 bot_pending.

The bot enrolled but nobody has approved it yet. An owner or a manager opens the bot in the console, or the connect link the bot printed, and taps Approve & set up.

How do I connect a bot to Claude, Codex or Cursor?

Over MCP: one URL, https://api.emlbot.com/mcp, with the bot's key. The quickstart has the exact lines for each client.

Why didn't my bot's email go out?

Mail to an address outside the workspace waits for approval when the bot is supervised, or when your contact rules say so. Look in the console under Approvals. A send can also stop at the bot's daily cap; the error says which.

My bot's number receives texts but can't send them yet.

Outbound texting unlocks once the number passes carrier verification, which takes from a few days to about two weeks. Inbound texts and photos work from day one. More on the phone page.

How do I remove a bot or delete my data?

Suspend a bot from its profile in the console and its keys stop working on the next request. For deletion requests, email us from the workspace owner's address. The privacy policy explains what we keep and for how long.